Request Tech Help

APS Tech Support Phone Line

To provide technical support, APS has added a Tech Support number that parents can call for assistance beginning on Tuesday, Sept. 8. English and Spanish language support will be available immediately.

  • Tech Support Hotline: 703-228-2570
  • Hours: Monday-Thursday from 7 a.m. – 9 p.m., Fridays from 7 a.m. – 6 p.m.

APS iPad Help Site

Find help for common issues with student iPads and apps at the APS iPad Help site.

Help Request FORM: submit a concern about your child’s APS iPad


If your question is about an APS account, please contact your child’s homeroom teacher.

① Be certain you have visited the APS iPad Help site.

② If your issue is with NO INTERNET or Global Protect, go to the Global Protect Help site.

③ Be sure you have attempted all of the basic iPad troubleshooting steps.

④ If your iPad is brand new or recently wiped, please follow the iPad Setup steps.

Button to Tech Help Form