Technical Support

• If you need assistance during the closure, please email abdtechhelp@apsva.us.
• Device Repair: Unfortunately, during this very difficult time, APS is currently unable to repair or replace any student device that is damaged, lost, or stolen.
• How to Clean Your APS iPad
• How to Connect to MiFi/Hotspot (English/Español)

⚠️ Having access problems with your student’s APS-issued iPad? Try these steps:

1. Use the WiFi & Global Protect at Home Steps – English/Spanish.
2. Follow the directions on our iPad Setup at Home page.
3. If these options do not solve the problem, please follow these troubleshooting steps for Global Protect Outside the APS Network instead.