Information on Ipad Expectations Linked Below
To ensure you can connect to your home network, you may need to take these steps.
Step 1: Reset Network Settings
Find the Settings app, the icon for which is pictured below, and press it to open it. (Your student may have moved it to a folder. If you need help finding Settings, ask your student.)
Within Settings, find the General category on the list on the left. (You may already be in the General category. If you look at the top right, and it says General, you are already there.)
At the bottom of General, find Reset. Press Reset.
Within the Reset category, find Reset Network Settings. Press Reset Network Settings.
Press the red Reset option on the box that appears.
The iPad will restart. Wait for the iPad to completely restart. You will see the Unlock screen. Press the home button to unlock the iPad.
Step 2: Sign In to your Home Network
Note: Neither staff at Abingdon nor staff in the APS Department of Information Services can be responsible for the configuration of your home network. If you need assistance setting up your home network, please contact your internet service provider (ISP).
Open the Settings app again.
On the left, find Wi-Fi. Press Wi-Fi.
You will see a list of available home network names, called “SSIDs.” Select your home network name and sign in to your home network as you would with any other device.
Step 3: Sign In to Global Protect
Next, you must sign in to the Global Protect app, to ensure the device is being properly filtered for inappropriate content.
Find the Global Protect app. The Global Protect app has an icon that is a picture of the Earth with a shield bearing a checkmark pictured below.
Using your student’s seven-digit Student ID Number for username and your student’s unique six-digit Password, sign in to Global Protect.
Your student should know the correct password, which is used for the majority of APS-related systems. If you get an error that the credentials are wrong or invalid, it is almost certain the password is incorrect. Double-check it with your student’s teacher or Ms. Moody and try again.
Step 4: Sign In to AirWatch Intelligent Hub
Next, you must sign in to the Hub app, to ensure the device is properly connected to the APS mobile device management platform known as AirWatch.Find the Hub app. The Hub app has the hexagonal blue icon pictured below.
Using your student’s seven-digit Student ID Number for user name and your student’s unique six-digit Password, sign in to Hub.
Your student should know the correct password, which is used for the majority of APS-related systems. If you get an error that the credentials are wrong or invalid, it is almost certain the password is incorrect. Double-check it with your student’s teacher or Ms. Moody and try again.
Upon signing in to Hub for the first time, you will be prompted with three different screens:
- On the screen called “Agent is now Hub,” press Got it.
- On the screen called “Privacy,” press I understand.
- On the screen called “Data Sharing,” press not now, then don’t send. (There is no need to share data with AirWatch for the iPad to work properly.)
If you still cannot connect…
The above steps should resolve all connectivity issues at home. Your first step in troubleshooting is to check the status and configuration of your home network. If you are confident that your home network is not the problem, have your student see Ms. Moody to wipe and reconfigure the device.
When you get back to school…
You will need to sign back in to the APS wi-fi network, because you reset all network settings in Step 1. Go into the Settings app, select Wi-Fi, then APS, and use your user name (student ID number) and password to reconnect. Press Trust if you are asked to trust the network.